1 Telemedicine consultation
Details of your medical history, examinations, x-rays, and tests may
be discussed with other health professionals through the use of
interactive video, audio, and telecommunication technology. A physical
examination of you may take place as per the doctor’s advice & your
consent. A Doctor’s assistant may start the session & later shift to
the doctor as per the practitioner’s preference.
A physical examination of you may take place as per the doctor’s
advice & your consent.
A Doctor’s assistant may start the session & later shift to the doctor
as per the practitioner’s preference.
2Right of Personal Values
Request a copy of any rules or regulations that relate to the conduct of
patients, as provided below.
Know your records and communications are confidential to the extent
provided by law, and to expect privacy during medical treatment and
Participate in any consideration of ethical issues that arise in your
or your family patient’s care.
Inquire of any relationship the clinic, or your physician, has with
another health-care facility or educational institution, to the extent
that the relationship relates to your or your family patient’s care.
Obtain the name and specialty of the physician or other health-care
providers caring for your or your family patient’s care.
Have all reasonable requests responded to promptly and adequately
within our listed doctor’s capacity. Please allow at least 24 hours
for regular checkup appointments.
3Rights of Making Decisions about care
Receive sufficient information to give informed consent to treatment,
to the extent provided by law, including an explanation of your
condition or your patient’s, proposed treatments, and alternative
therapies, with their respective benefits and risks.
Make decisions regarding your health care, including the decision to
refuse or discontinue treatment, to the extent permitted by law.
4Right of Treatment
A proper assessment and management of pain and/or discomfort
discussion with doctors.
Receive a prompt response from Enzaime Care for any appointment delay
without patient consent without discrimination or delay based on
personal or payment concerns previously discussed with the doctor.
Register complaints, seek solutions to problems with Enaime Care if
you have any concerns regarding your care.
5Your Responsibilities as a Patient
By taking an active role in your health care, you can help your
caregivers meet your needs as a patient or family member. That is why
we ask that you and your family share with us certain
6As a Patient, We ask that you:
Provide accurate and complete information regarding your or your
family health matters, medical conditions, past illnesses,
hospitalizations, medications, and information regarding
home/work/school that may impact your ability to follow the proposed
Follow the treatment plan developed by your selected Doctor. Express
any concerns about your ability to comply with a proposed course of
treatment. You are responsible for the outcomes if you refuse
treatment or do not follow your care provider’s instructions.
Be considerate of patients, support team and their property. Abusive,
threatening, or inappropriate language or behavior will not be
Call us to reschedule or cancel an appointment that you are unable to
keep, (a 24-hour notice when canceling or rescheduling is requested,
patients who do not cancel or reschedule prior to appointed time will
be considered a no-show & will not receive any reimbursement.
After canceling an appointment refund will be disbursed excluding
service charges. It may take 48-72 hours to confirm the refund.
You consent that any dispute arriving from the telemedicine consult
will be resolved in discussion with Enzaime Care authorities.
Provide a copy of any health care proxy, power of attorney, court
order, or other legal document that may affect your decision-making
ability or care from your selected doctor of Enzaime Care.
7Risks, Consequences & Benefits:
You consent to the information provided above. You have had the
opportunity to ask questions about the information presented here with
the Enzaime Care Support team, and the telemedicine consultation. All
your questions have been answered, and you understand the information
Patient will receive an itemized statement and a detailed explanation of
your bill. For each consultation you will be charged an additional 3% on
the consultation fees. E.g. If you opt for an appointment of a 1000Tk
then you will be charged 1030Tk in total that means an extra 30Tk will
be charged as Service Charge for using Enzaime Care. Your total payment
will show the bill separately before your payment confirmation.
9Refund Policy( Chargeback )
If a Transaction is an Invalid or Fraud Transaction, Bank may, with
prior discussion with Enzaime (and without a request or demand from
a Cardholder), Refuse to accept the Transaction; or
If the Transaction has been processed, at any time within 30 days of
the Transaction, charge that Transaction back to the Customer by
debiting the Doctor’s Account or otherwise exercising its rights
under the MEF.
- 3. Here, Invalid or Fraud Transaction shall mean-
- 3.1. The transaction and its records are illegal
- 3.2. The particulars inserted in the order form are not identical
with the actual particulars identifying the Cardholder;
- 3.3. The Nominated Card is invalid at the time of transaction;
- 3.4. The Nominated Card is listed on the Warning Bulletin issued to
- 3.5. The Nominated Card was used without the consent of the
10Refunds / Refunds Policy for Customer
In the event of a Patient effecting a transaction by using a Payment
Card, the client may request Enzaime for a refund if the the Doctor
absent in the session without prior consent, within a period of Four
(04) days from the actual Payment Date, then Enzaime shall be entitled
to cancel authorization. Enzaime shall forthwith inform the Doctor of
the same and shall debit or collect the payment from the Doctor's
Account and make an intermediate credit to Payment Gateway Authorities
Account in favor of the said Patient.
If Patient cancels an appointment before 24 hours of the scheduled
time, refund will be granted excluding the service charges & the rest
of the amount will be transferred to Patient’s Account via
intermediate credit to Payment Gateway Authorities Account.