FREQUENTLY ASKED QUESTIONS

What is Telemedicine?
What is Enzaime Care and how does it work?
Do I have to download any Software or App to use Enzaime Care?
Do I need to have an email address and a mobile number for using Enzaime Care service?
How can I make my appointment?
Will there be any serial number and specific appointment time for this telemedicine service?
What will be Enzaime Telemedicine operating Hours Per Day?
I forgot my password, how can I recover it?
How will I get my appointment confirmation?
Will I Get any Prescription if I use Enzaime for telemedicine support?
What will be the charge for Each video conference with any doctor?
How can I pay fees online?
Is it necessary to pay in advance (How much I have to pay in advance)?
How can I pay my rest of the payment and when I have to pay it?
How will I get my payment confirmation notification?
Can I Use my Desktop / Laptop / Smartphone / Tab for Video Conferencing with the doctor?
What will be the minimum hardware and software requirements to use Enzaime Care service?
What is the minimum internet speed required for video conferencing through Enzaime Care?
What is the minimum internet speed required for video conferencing through Enzaime Care?
How can I check/fix my webcam/microphone before the video conference starts?
Can my family members be allowed to use my account to get their doctor consultancy?
Is there any option to cancel my pre-booked appointment and get a refund?
What will happen if I miss my appointment scheduled with a doctor?
What will happen if I join/wait but the consultant did not join/call on schedule time?
I lost my connection during conversation / the connection from the consultant end got frozen during the conference. What will happen?