Telemedicine is the medium that allows doctors to consult, diagnose, treat and prescribe medicine to patients from distance. Generally, telemedicine is provided through the internet and other telecommunication related devices.

Enzaime Care is an independent software platform that connects patients and doctors through the internet. Basically, we are the medium of communication that offers an easy, secure and technically advanced platform to patients and doctors. Enzaime care facilitates you with features like profile creation, appointment booking, online payment, video consultancy, e-prescription and more.

We have both Web and Mobile app versions of Enzaime Care. If you do not want to use Mobile App then you can use your web browser and access all the features and functionalities of the solution.

To create and operate an Enzaime Care profile, an active mobile number is essential. An email address is not optional but we request our platform users to provide a valid email address also. All the relevant links and information will be sent to the mobile number and email address that you fill-up in your Enzaime care initial form.

After you successfully get verified Enzaime Patient Portal ID and upload personal details on your profile, you can start for an appointment by clicking the “Find Doctor” button on our home page. It will direct you to a page where you will get the option to select your desired doctor by typing doctor's name, specialty or area. After the initial search has been done, you will get your desired doctor's profile with “Get appointment” Button. By clicking that button you will be able to enter the appointment process. Next, you have to fill up some necessary information such as appointment date, time, consultation type etc and complete the payment portion to get the final appointment confirmation. Your appointment confirmation detail will be sent to you via email and SMS.

You will get a serial number after completing each successful appointment. When you fill up the appointment form, you will get the “Appointment Date” and “Time Slot '' option to choose a comfortable time for the video conference with the doctor.

Enzaime Care will be open always. Users will be able to open the account, select a doctor, make their appointment and transfer fees all day long. Availability of specific doctors will be mentioned in their appointment schedule so that patients can understand at which day and time they will be available for consulting.

You will be able to recover your Enzaime user password by clicking the button on the login page called “Forgot Password?”. It will ask for your email address / mobile number to enter. If your email address / mobile number is successfully registered in Enzaime server then your password will be sent at the email address / mobile no. you entered.

You will get an email / SMS after each successful appointment confirmation with detailed information on time, date and doctor's name.

After the completion of the video conference with the appointed doctor, you will receive a copy of e-prescription. This e-prescription will be automatically saved in your enzaime patient portal account. You will be able to download or print it from there anytime.

The fees will depend on each doctor separately. So you will get fee details on the payment page of the appointment process.

You will be able to pay your fees by using debit or credit cards like Visa and Mastercard, Mobile Banking Services like Bkash, Rocket, Nagad and other online net banking platforms also.

Advance payment or payment ratio will depend on the consultant doctor. If your chosen doctor has an advance payment option selected on their profile then you will have to pay in advance otherwise not.

After successfully completing your appointment process, a portion or the whole fee of the doctor can remain due on your account. You can pay the fee during the appointment process in advance otherwise you can pay it after you get the appointment. The payment option on your appointment link will remain active and you will be able to pay your due payment from there.

You will get an email / SMS after each successful payment complication.

All of these devices with working video and audio parts and a stable internet connection can be used for the total Enzaime telemedicine process.

Hardware Requirements:

For Desktop / Laptop :

• Uninterrupted Internet Connection
• Functional Video Cam / WebCam
• Functional Audio Listening Device ( Speaker, Headphone)
• Functional Microphone (for communicating)

For Smartphone / Tab :

• Uninterrupted Internet Connection
• Functional Front Camera
• Functional Loudspeaker/headphone port
• Functional Microphone/mouthpiece (for communicating)

Software Requirements:

Internet browser: (Latest Updated)

• Google Chrome (Recommended)

The internet connection has to be uninterrupted. We prefer Wi-fi enabled networks over cellular data connection for better performance. A connection of 2Mbps or higher will be suitable for video conferencing.

The internet connection has to be uninterrupted. We prefer Wi-fi enabled networks over cellular data connection for better performance. A connection of 2Mbps or higher will be suitable for video conferencing.

You can use any third-party program or simply click camera to check your webcam or microphone to check your devices' audio status.

Of course, they will be allowed. We know that every person from a family might not be technically sound to use a telemedicine platform on their own. With that thought, we design our system where you can add your family persons within your profile. You can fill-up all of their information, take the booking, pay fees on behalf of them and they can consult doctors with the help of you. In short, your family members will get all the facilities that any user with a separate ID will get.

Yes. You will receive a refund as per our refund policy.

You have to make another appointment if you want to consult with that same doctor.

An approximate time of consultancy will be written on your appointment confirmation. At the scheduled time the doctor will send you an invitation to join the video conference via SMS and email. When you get the invitation and join the conversation, it means the doctor is already online and waiting for you to join. If any technical difficulty occurs at the doctor's end and consultancy gets hampered, then doctors have the authority to re-invite you for the consultancy whenever they want.

It’s a prerequisite for the video consultation that you make sure you have an uninterrupted internet connection.